Coronavirus (COVID-19)

Updates on our services and other community resources during the coronavirus outbreak.

Looking for COVID-19 resources for staff? Find them here

Our Services

Bay Area, we got you! We are continuing these Essential Services in Oakland and San Jose during the Shelter-in-Place Order:

  • Clinical and Mental Health Services at our main campus, headquarters and Dream Youth Clinics in Oakland, as well as our San Jose site on the Alameda. Note: we are converting routine appointments to telephonic where possible – please call ahead to allow us to provide appropriate guidance.
  • Oakland Street Team Outreach Medical Program (STOMP) will continue services prioritizing acutely and chronically ill unsheltered individuals at East and West Oakland encampments.
  • Emergency bridge unit housing sites will continue 24-hour operations uninterrupted.
  • Food, hygiene products, and diaper distribution to Roots members in need.
  • Navigation, Patient & Client Services, and Eligibility & Enrollment (converted to telephonic where possible).
  • Manufacturing of hygiene supplies will continue at Clean360 for distribution (retail storefronts will be closed).

workshops, circles, groups, trainings, pop-up markets and events will be postponed until further notice per the Order

See the home page for our locations and phone numbers.

We WILL get through this TOGETHER!

Updated: 3/19/2020

Community Resources

Internet

Comcast is offering two months of free to Internet service effective Monday, March 16, 2020, through the Internet Essentials program. This offer is available to new and existing customers. Additionally, Xfinity WiFi hotspots (Links to an external site.) are now available free of charge to the public.

AT&T is providing free access to its WiFI hot spots throughout the country.

Charter is offering free Spectrum broadband and Wi-Fi access for 60 days to households college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Additionally, all WiFi hotspots are now free of charge.

T-Mobile is providing unlimited data to all current customers who have plans with data for the next 60 days. It will also provide additional data to mobile hotspot users.

Verizon is waiving late fees and suspending service termination for customers negatively impacted by the global crisis.

California Connects: California Community Colleges students are eligible for this mobile hotspot service powered by Sprint, which offers nationwide 4G LTE connectivity and allows users to connect up to 10 WiFi enabled devices for up to 10 hours on a single charge for only $19.99 a month.

Keep Americans Connected Pledge: AT&T, Comcast, Charter, Cox, Google Fiber, Spring, Verizon, and T-Mobile will not disconnect any customers for the next 60 days regardless of payment status.

Breanne GradyCoronavirus (COVID-19)