Free Walk-up COVID-19 Testing for the Whole Community
Register for Testing HERE
Find Answers to Frequently Asked Questions HERE
Click here for more information on testing in Oakland (M&Th)
Click here for more information on testing in San Jose (Th)
|Registration||Walk-up, Online or Telephone Online pre-registration only takes about 3 minutes and speeds up the process when you arrive, but you are also welcome to just come to the site and we will register you there. See you soon!|
|Required Documentation||None, but ID is helpful if there is a language barrier.|
|Ordering Physician||A Roots Community Health Center physician|
|Return of Results||Positive test results are delivered immediately by telephone call (we MUST have a reliable way to reach you)We cannot email positive test results without speaking to you over the phone. Negative results are returned on Fridays and Mondays*, but can be delayed given the need to prioritize positive results. Thank you for your patience in receiving your negative results. On your registration form, please indicate when asked if we can leave a negative result on your voicemail or email it to you; this will expedite results return and eliminate the back-and-forth in trying to connect by phone if you do not answer. To inquire about your results if you have not heard back by Tuesday, please email the location where your test was administered.
Roots (Oakland) – For COVID-19 test result inquiries at our 9925 testing site, contact patientservices@rootsclinic.
Roots (San Jose) – If you want your results emailed to you, please email us requesting results at SBrecords@rootsclinic.org. Please include your name, date of birth and the date you were tested. Please expect an email response within 24 – 48hrs.
*Depending on the amount of patients tested and the speed of the laboratory, these time frames are subject to change at any time.
|Frequently Asked Questions||FAQs|
|Test Type||Nasopharyngeal (deep in the nose), OR Ororpharyngeal (throat) plus nasal (nose)|
|Test Turnaround Time||2-5 calendar days Laboratory partners are reporting a dramatic increase in the volume of COVID testing and some sites are reporting significant delays in turnaround time this week.|
|Insurance Required?||No. We do ask for insurance information in case it can assist us with reimbursement in the future, but this is completely optional.|