Click here for more information on community testing in Oakland (Thursday and Fridays 1:00 pm – 4:00 pm)
|Registration||Walk-up, Online or Telephone Online pre-registration only takes about 3 minutes and speeds up the process when you arrive, but you are also welcome to just come to the site and we will register you there. See you soon!|
|Required Documentation||None, but ID is helpful if there is a language barrier.|
|Ordering Physician||A Roots Community Health Center physician|
|Return of Results|
All test results can be returned immediately by email if a valid email address is provided. Positive test results are delivered immediately by telephone call (we MUST have a reliable way to reach you). We cannot email positive test results without speaking to you over the phone. Negative results are returned as soon as possible, but can be delayed, especially during surges, given the need to prioritize positive results. Thank you for your patience in receiving your negative results. On your registration form, please indicate when asked if we can leave a negative result on your voicemail or email it to you; this will expedite results return and eliminate the back-and-forth in trying to connect by phone if you do not answer. A valid email address is the best way to receive your results as soon as they are ready.
To inquire about your results, please email the location where your test was administered. Please include your name, date of birth and the date you were tested. Please expect an email response within 24 – 48hrs.
Roots (Oakland) – For COVID-19 test result inquiries at our 9925 testing site, contact patientservices@rootsclinic.
Roots (San Jose) – If you want your results emailed to you, please email us requesting results at [email protected].
*Depending on the volume of tests and the speed of the laboratory, these time frames are subject to change at any time.
|Frequently Asked Questions||FAQs|
|Test Type||Nasopharyngeal (deep in the nose), OR ororpharyngeal (throat) plus nasal (nose)|
|Test Turnaround Time||Typically within 48-72 hours. May be shorter if tests are able to be expedited (depends on volume of tests), and in times of surge, may be prolonged.|
|Insurance Required?||No. We do ask for insurance information in case it can assist us with reimbursement in the future, but this is completely optional.|